3rd year in a row

The past 2 years Netflorist delivered after my wife left work. This year I ordered flowers and a necklace. Taking the past 2 years in account I phoned Netflorist just before 9 am and spoke to a lady called Crystal..after some time she told me that the order will be there just before 12pm. Only the flowers was delivered and not the necklace. I phoned again and again and again but could not get through...I sent an email to the orders mail and was told that you would make this a priority for today...guess what it's 12pm and nothing was delivered. This is personal, I do not and will not believe that this has happened to someone else 3 times in a row. Pathetic to say the least