2nd Time Service Failed

I ordered flowers for my girlfriend she is upset and despite them being home I got a message nobody was home..... they were not called and I confirmed there was somebody there to receive order,,,,dont lie to your customers......this is the 2nd time this happened.

NetFlorist

Dear Charl Botha, We just wanted to let you know that we attempted delivery of your order Item Number ********** 10 today but we were unfortunately unsuccessful because No one was at home to receive the gift;

Your order will be marked for priority and a new gift will go out as soon as possible.