2nd and LAST time I used NetFlorist

I ordered a parcel on Wednesday which had to be delivered yesterday (may I add that I didn't choose the date of delivery, the system said this would be the next delivery date). I indicated that this is a business address so one would expect that by at least 4 pm the parcel would be delivered.<br> <br> By 4 pm I called NetFlorist to enquire if delivery would still be done and they said they will check with the driver, after a 10 minute call of holding the line, and call me back. This did not happen, even until now.<br> <br> I called back another TWO times and they assured me they will call back to confirm that they advised the driver to deliver only today - this ALSO STILL didn't realise. In stead, I got an e-mail stating the delivery couldn't take place as the recipient left work already. Yes, the normal person's work day ends at 4:30 and by that time you ALSO failed to deliver. <br> <br> RATHER THAN TAKING RESPONSIBILTY FOR YOUR MESS, YOU NOW SAY THE RECIPIENT LEFT. Ag please, you are pathetic.