23 working days later

I placed an order for a silver infinity ring on 3 Jan 2018. Order # ********** 07. The order was delivered on 11 Jan 2018. The order that I received was rose gold and not service. Netflorist came to pick up the wrong item on the same day. After a long back and forth experience trying to find out of the correct ring will be sent to me, I was told by a call centre agent on 16 Jan 2018 that I placed a wrong order on 3 Jan 2018. I then requested for a full refund of my purchase. I was told that the refund will take between 3 and 10 working days. I called to confirm that the refund was loaded on 17 Jan 2018 and was assured that it shows on the system. After 12 working days there was no refund. After struggling to get an answer via email(which never gets answered) I managed to get through to the call centre again. On 8 Feb 2018 I was emailed a proof of refund. No monies are showing in my account. This is absolutely disgusting that a first time Netflorist client be treated like this. I would like confirmation that the refund was actually processed and not a fabricated proof of refund document.