2 weeks and still waiting

I placed an order for an orchid to wish my husband well on his new job. Order was placed and paid for before 8:30am on 2 February. Payment confirmation was sent at exactly 8:21am to [Email Removed]<br> <br> Order was not delivered and I followed up - chasing after the team who don't bother to call. I have tried the netflorist number for 2 days and there's no answer<br> <br> Can I please get resolution on this urgently! And can someone tell me why it was not delivered and why no one called back after all the follow ups and promises!!!