2 day late - same day delivery

Dear HelloPeter

I placed an order (***) on the 30th September for Birthday on the 30th September, for Same day delivery, However this is clearly false advertising as it is 3:00 pm on the 2nd of October and my order has NOT been delivered. Only upon calling the call center at 2:00 pm on the 01st October, was I advised that due to the area of delivery that deliveries are outsourced to RAM (an external courier company). This was not advised during placement of order or upon the use of the parcel tracking system that Netflorist has implemented. The agent then promised to have it delivered first this on the morning of the 2nd October, as well as promised to follow through with this order to ensure that it gets delivered as a matter of urgency. She also advised that this was escalated to senior management and she will prioritize this order as it was for a birthday. I then called the call center again on the 02nd October at 11:00 am as the parcel had still not been delivered. I then spoke to the most unhelpful call center complaints agent. Who told me that an agent would not have promised delivery first thing in the morning and there is nothing she can do to help as this is with an external courier company.

I am extremely dissapointed as I do not even know the point of receiving a gift 2 days after a birthday, if it even gets delivered at all.

Regards