**** 1st time experience from Netflorist

It is sad to have to come to this platform as a 1st time customer, but I have experienced such dissatisfying service from Netflorist. I had made a purchase today around 9 am for a delivery to my home to surprise my wife whilst I was at work, according to status update on tracking my order was dispatched at around 3pm. It is currently 7:30pm and still the delivery has not been made. At this point whilst everyone is ready for bed etc what is the point of the delivery as this will not provide the expectation I had for the order. I am extremely disappointed and dissatisfied with Netflorist and request a full refund on my purchase. ZERO STARS!!!!!!