100% satisfaction NOT guaranteed by NetFlorist

The product was much smaller than expected. After requesting a refund, i was told that I will have to pay an additional shipping and handling fee, and the original shipping fee is also not refunded. Despite offering "100% satisfaction guaranteed" and also stating, "If, after delivery, you or the special someone aren't jumping for joy and aren't 100% satisfied, let us know within 48 hours. We'll happily arrange for a collect and replace or a collect and refund." So basically, a product that cost R190 will cost R160 to return, which is ridiculous. You shouldn't offer 100% satisfaction or the offer to return it if it is going to cost the customer so much. Disgusted!