100 Percent DISsatisfaction guarantee!

<p>I placed an order, to be delivered on Mother's Day, to my mom in Durban. It was to be a surprise, as I could not be with her in person. On receiving a Netflorist delivery, my mom asked if I had sent it, because the card was signed with an unknown name. She ***umed that the wrong card had accompanied her gift. It turned out to be the wrong gift as well! She called the delivery guy immediately, and he returned to take back the gift. He confirmed that he did not have the correct gift in his vehicle.</p> <p> </p> <p>I phoned the Netflorist call centre, and spoke to a lady who said that they would deliver my gift by Tuesday. When I voiced my unhappiness at this, she supposedly discussed with her supervisor, and they decided that my mom could keep the other gift (as if this would make everything alright), and would receive the correct one on Tuesday (today). Unfortunately, I did not get her name.</p> <p> </p> <p>On discovering that the delivery man had taken the other gift, I gave the call centre a courtesy call to make them aware of this. I then spoke to Monique, who put me on hold for ten minutes while she supposedly sorted out my issue. She returned to take my number, and promised me that she would call me back to update me on the progress of my delivery. I still have not heard anything from her, or from anybody else at Netflorist.</p> <p> </p> <p>And not only did my mom not receive her gift on Mother's Day; she still has not received it, TWO DAYS LATER. On Sunday afternoon, I received an sms stating that my gift had been delvered to my mom at 15.09 - not true.</p> <p> </p> <p>This is absolutely unacceptable, and I am frustrated and terribly disappointed with this service provider.</p> <p> </p> <p>Netflorist, do not make promises you cannot keep! And do not bite off more than you can chew. I am not alone in having lost all faith in you guys.</p>