1 star because there is no option for 0

BEWARE OF THE ABSOLUTE JOKE THAT IS NETFLORIST!!!!!!!!

Where to start. I'd like to keep it short and to the point but unfortunately NETFLORIST has made it impossible to be short and to the point. I ordered flowers for my wifes birthday, 30 June. Needless to say she still does not have the flowers. It was a plethora of incorrect address deliveries. I phoned them the week prior to the delivery day to confirm the address change however this was fruitless as they still managed to deliver to the wrong address twice. When they contacted my wife 16:45, the day after her birthday to confirm if she was still at the wrong delivery address, she was met with an attitude stating they have no note of any address changes even though there was a confirmation email sent of the address change. They did however manage to arrive at the right address the Friday late afternoon, only to collect the flowers that were delivered at the wrong address. We were promised new fresh flowers the following day, which we are still waiting for. After emailing and requesting a refund I was met with absolute silence. No response for 3 days after which I decided to phone and follow up on my refund. The response given was that there is a 6 day backlog on the email address and if I would like they could now log the refund and I should have my money back in 3 days. THE TOTAL LACK OF CUSTOMER SUPPORT AND PROFESSIONALISM OF THE COMPANY ASTONISHES ME. Please head my plea and do not make use of this useless company. You are wasting your hard earned money and spoiling what should have been something special for your loved one. There are many other florists to choose from. Spare yourself the headache that is NETFLORIST.