0/5 would not recommend - YOU HAD ONE JOB

My friend got a GET WELL SOON balloon with her flowers on her BIRTHDAY. I truly hope someone who was supposed to get that balloon did not get a birthday balloon. Imagine sending your sympathies to a loved one and they receive something that says congratulations. I can't believe a mistake like this was made and starting to think it was all a hoax/prank because staff are bored.