0% Satisfaction - No Delivery of Order

I am absolutely appalled at the service received from Netflorist.

I placed an order on the 9th February 2018 for a personalized item. Automatically the delivery due date was defaulted to the 19th February 2018 and I could not change it to be sooner.

My managers birthday was on the 16th of February of which I was content with the gift being delivered on Monday the 19th as it would only arrive 2 days later.

I tried to track my delivery online and there was no sign of the gift being delivered today, so I decided to contact your call centre.

To my absolute horror, shock and embarrassment I find out that my order has been cancelled on the 13th February telephonically by “me”. I have received nothing in writing confirming a cancellation, nor how will my money be refunded.

I spoke to Leroy and I patiently await the telephone recording to be sent to me by 3pm today (as promised by him) confirming that I called in to cancel this order.

After politely excusing the teams delay in not having a gift ready on Friday the 16th Feb, I promised my manager his gift would be given to him on Monday the 19th, and now to face such embarrassment that there’s no sign of a gift today.

Netflorist, you failed on delivering this order, I’d love to hear how are you going to make up for the embarrassment you caused me.

I cannot wait to hear your poor excuse as to what went wrong here!!!