Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Netcare presents a sharply divided picture. Individual nurses, ward teams and emergency doctors are named and praised with genuine warmth, yet the dominant pattern is long casualty waits, unanswered emails and account disputes that escalate to debt collectors. Customer Service and Staff Quality (1.7) scores highest, while Billing, Payments and Account Management (0.7) draws the most consistent and detailed criticism.
Top Strengths:
- •Customer Service & Staff Quality: Where care is good, patients name the people responsible. Ward sisters, NICU and ICU teams, cleaners, hostesses and security guards at Parklane, Unitas, Kingsway and Mulbarton are described as compassionate, dignified and genuinely attentive during frightening admissions.
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 42m
TrustIndex
3.4
Ranking
#8
in Medical Aid
Reply Time
16h 32m
NPS Score
-63
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 42m
Nov '25 - Oct '26
Frequently Asked Questions About Netcare
What do customers say about Netcare?
Based on recent customer reviews, Netcare presents a sharply divided picture. Individual nurses, ward teams and emergency doctors are named and praised with genuine warmth, yet the dominant pattern is long casualty waits, unanswered emails and account disputes that escalate to debt collectors. Customer Service and Staff Quality (1.7) scores highest, while Billing, Payments and Account Management (0.7) draws the most consistent and detailed criticism.
What is Netcare's biggest strength?
Netcare's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Where care is good, patients name the people responsible. Ward sisters, NICU and ICU teams, cleaners, hostesses and security guards at Parklane, Unitas, Kingsway and Mulbarton are described as compassionate, dignified and genuinely attentive during frightening admissions.
What are the most common complaints about Netcare?
The most common complaint about Netcare, based on Hellopeter's AI analysis of recent customer reviews, is Claims Processing & Authorisation. Incorrect ICD 10 and procedure codes, authorisation requested for fewer days than admitted, and gap cover claims running far beyond the ten working day promise leave members personally liable for amounts their schemes were willing to settle.
How does Netcare compare to other Medical Aid companies?
Netcare scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (1.7); their weakest is Billing & Payments (0.7). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.1). How is the AI Score calculated? →
Is Netcare trustworthy?
Netcare has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 309 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 16 hours 42 min. Hellopeter has tracked Netcare across 3,553 total reviews. How is the TrustIndex calculated? →
Recent reviews (309)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2013
Poor service at Netcare Alberton
My brother was brought into Netcare Alberton on Tuesday 20 October 2026 around 20h40 by ambulance to the Emergency unit. We have been waiting since 20h40 and it is now 23h44 and still a Doctor has not seen to him. He has been complaining about his left hand in pain and his daughter found him in serious condition as well as vomitting. The paramedics did a good job but we cant seem to understand why a PRIVATE hospital will make you wait more than 3 hours for a doctor to assess a patient in Emergency unit? I had a similar experience with this same hospital about 2 years ago with my son and waited 2.5 hours in the night to be seeing by a doctor in this same Emergency unit. Poor service. We won't recommend anyone to come to this hospital whose staff behave like they at Government hospital.
1 reviews | Active since May 2013
Poor service at Netcare Alberton
My brother was brought into Netcare Alberton on Tuesday 20 October 2026 around 20h40 by ambulance to the Emergency unit. We have been waiting since 20h40 and it is now 23h44 and still a Doctor has not seen to him. He has been complaining about his left hand in pain and his daughter found him in serious condition as well as vomitting. The paramedics did a good job but we cant seem to understand why a PRIVATE hospital will make you wait more than 3 hours for a doctor to assess a patient in Emergency unit? I had a similar experience with this same hospital about 2 years ago with my son and waited 2.5 hours in the night to be seeing by a doctor in this same Emergency unit. Poor service. We won't recommend anyone to come to this hospital whose staff behave like they at Government hospital.
1 reviews | Active since Aug 2018
EXTREMELY DISSAPPOINTING AND DISTRESSING EXPERIENCE AT NETCARE ALBERTON HOSPITAL CASUALTY DEPARTMENT
Extremely Disappointing and Distressing Experience at Netcare Alberton Hospital Casualty Department Our experience with Netcare Alberton Hospital’s casualty department was unacceptable, particularly when it involved our sick three month old baby girl. On 8 October 2026, we took our three month old daughter to Netcare Alberton Hospital’s casualty department because she was unwell. We were assisted promptly at triage and when opening her file. Unfortunately, that was where the good service ended. After entering the waiting area, we waited almost three hours for a doctor to attend to our sick baby. There appeared to be very little urgency or concern about her condition. It was only after we indicated that we were considering leaving for another hospital that a doctor arrived, within approximately 10 minutes. The doctor examined our daughter and advised that he needed to consult a paediatrician. After another lengthy wait, we were informed that the paediatrician recommended admission and that blood tests and an IV drip were required. When two nursing sisters eventually attended to her, they took blood and attempted to insert the drip. One of the sisters then brought our daughter to the door and showed me her arm, which had developed small red, blood-like dots under the skin. I was concerned and wanted to know what was happening. The sister said she would take our daughter to the doctor to check whether she was having an allergic reaction. I asked that the doctor come to us instead. When I insisted that I wanted to accompany my baby, the sister refused and walked away with my three month old daughter without allowing me to go with them. As a parent, being prevented from accompanying your tiny, sick baby while not knowing exactly where she is being taken is an incredibly distressing experience. The sister eventually returned and told us that the doctor had said it was not an allergic reaction. We were then left waiting again. Eventually, we were informed that the hospital did not have an available bed and that an ambulance would have to transfer our daughter to another hospital. What makes this even more concerning is the delay in connecting her IV drip. Approximately 1 hour and 47 minutes after the blood tests and drip procedure had been completed, we were still waiting, and the drip had not yet been connected. It was only when the ambulance arrived that a sister came to connect it. We arrived at approximately 20:00, and the ambulance arrived at 01:10 the following morning. That is more than five hours spent in casualty with our sick three month old baby, followed by a transfer to another hospital because no bed was available. By the time we arrived at the receiving hospital, our daughter was already dehydrated, and the drip had not been inserted successfully. The receiving hospital had to insert a new drip, meaning we had to endure the distress of hearing our baby scream while she underwent the procedure all over again. How can a private hospital experience leave parents feeling so helpless, uninformed and worried about their baby's care? We understand that hospitals can become busy and that beds may not always be available. However, that does not excuse the lack of urgency we experienced, the prolonged delays, the poor communication or the distress caused to our family. The experience did not end there. While our daughter was still admitted at the other hospital, approximately three days later, Netcare Alberton Hospital contacted me to inform me that our medical savings had been exhausted and that there was an outstanding amount to pay. I was then informed that we were liable for the costs because our daughter had only been admitted at the other hospital. This is extremely frustrating. We did not choose to take our daughter elsewhere because we simply preferred another hospital. We were told that Netcare Alberton Hospital had no bed available and that an ambulance would have to transfer her. We had already spent hours waiting for care and were then transferred elsewhere because the hospital could not accommodate her. Why should we be held responsible for the financial consequences of a transfer that became necessary because the hospital had no available bed?We deserve a clear explanation of the charges, what services we are being billed for, and why we are being held liable under these circumstances. This experience has left us deeply disappointed and shaken. When parents take a three month old baby to a private hospital, they expect appropriate medical attention, timely treatment, compassionate nursing care and clear communication. We did not feel that these expectations were met. I would like Netcare Alberton Hospital to investigate the events of that evening, explain the delays in treatment and the handling of our daughter, and provide a proper written explanation of the billing dispute. Our family will not be returning to Netcare Alberton Hospital’s casualty department after this experience. No parent should have to go through what we experienced while seeking medical care for their baby.
1 reviews | Active since Aug 2018
EXTREMELY DISSAPPOINTING AND DISTRESSING EXPERIENCE AT NETCARE ALBERTON HOSPITAL CASUALTY DEPARTMENT
Extremely Disappointing and Distressing Experience at Netcare Alberton Hospital Casualty Department Our experience with Netcare Alberton Hospital’s casualty department was unacceptable, particularly when it involved our sick three month old baby girl. On 8 October 2026, we took our three month old daughter to Netcare Alberton Hospital’s casualty department because she was unwell. We were assisted promptly at triage and when opening her file. Unfortunately, that was where the good service ended. After entering the waiting area, we waited almost three hours for a doctor to attend to our sick baby. There appeared to be very little urgency or concern about her condition. It was only after we indicated that we were considering leaving for another hospital that a doctor arrived, within approximately 10 minutes. The doctor examined our daughter and advised that he needed to consult a paediatrician. After another lengthy wait, we were informed that the paediatrician recommended admission and that blood tests and an IV drip were required. When two nursing sisters eventually attended to her, they took blood and attempted to insert the drip. One of the sisters then brought our daughter to the door and showed me her arm, which had developed small red, blood-like dots under the skin. I was concerned and wanted to know what was happening. The sister said she would take our daughter to the doctor to check whether she was having an allergic reaction. I asked that the doctor come to us instead. When I insisted that I wanted to accompany my baby, the sister refused and walked away with my three month old daughter without allowing me to go with them. As a parent, being prevented from accompanying your tiny, sick baby while not knowing exactly where she is being taken is an incredibly distressing experience. The sister eventually returned and told us that the doctor had said it was not an allergic reaction. We were then left waiting again. Eventually, we were informed that the hospital did not have an available bed and that an ambulance would have to transfer our daughter to another hospital. What makes this even more concerning is the delay in connecting her IV drip. Approximately 1 hour and 47 minutes after the blood tests and drip procedure had been completed, we were still waiting, and the drip had not yet been connected. It was only when the ambulance arrived that a sister came to connect it. We arrived at approximately 20:00, and the ambulance arrived at 01:10 the following morning. That is more than five hours spent in casualty with our sick three month old baby, followed by a transfer to another hospital because no bed was available. By the time we arrived at the receiving hospital, our daughter was already dehydrated, and the drip had not been inserted successfully. The receiving hospital had to insert a new drip, meaning we had to endure the distress of hearing our baby scream while she underwent the procedure all over again. How can a private hospital experience leave parents feeling so helpless, uninformed and worried about their baby's care? We understand that hospitals can become busy and that beds may not always be available. However, that does not excuse the lack of urgency we experienced, the prolonged delays, the poor communication or the distress caused to our family. The experience did not end there. While our daughter was still admitted at the other hospital, approximately three days later, Netcare Alberton Hospital contacted me to inform me that our medical savings had been exhausted and that there was an outstanding amount to pay. I was then informed that we were liable for the costs because our daughter had only been admitted at the other hospital. This is extremely frustrating. We did not choose to take our daughter elsewhere because we simply preferred another hospital. We were told that Netcare Alberton Hospital had no bed available and that an ambulance would have to transfer her. We had already spent hours waiting for care and were then transferred elsewhere because the hospital could not accommodate her. Why should we be held responsible for the financial consequences of a transfer that became necessary because the hospital had no available bed?We deserve a clear explanation of the charges, what services we are being billed for, and why we are being held liable under these circumstances. This experience has left us deeply disappointed and shaken. When parents take a three month old baby to a private hospital, they expect appropriate medical attention, timely treatment, compassionate nursing care and clear communication. We did not feel that these expectations were met. I would like Netcare Alberton Hospital to investigate the events of that evening, explain the delays in treatment and the handling of our daughter, and provide a proper written explanation of the billing dispute. Our family will not be returning to Netcare Alberton Hospital’s casualty department after this experience. No parent should have to go through what we experienced while seeking medical care for their baby.
1 reviews | Active since Oct 2012
Disgraceful service from Netcare
Good Day I have been on the phone for 20 minutes to Netcare Blaauberg, and NO ONE answers the phone. This is disgusting service. Please can someone from Netcare Accounts department please call me URGENTLY. Thanks Roy Gardner ***
1 reviews | Active since Oct 2012
Disgraceful service from Netcare
Good Day I have been on the phone for 20 minutes to Netcare Blaauberg, and NO ONE answers the phone. This is disgusting service. Please can someone from Netcare Accounts department please call me URGENTLY. Thanks Roy Gardner ***
1 reviews | Active since May 2023
Birthing experience
I would like to give a special shout out to the maternity ward at netcare olivedale. The nurses became sisters to me more than ppl who doing their job. To name a few nurses ; Nondumiso, Susan, Sandra and Mmabatho. I'm so grateful to have had these women take their jobs seriously and respect it to a point that they left such an impression to me and my family. Thank you and continue the great work.
1 reviews | Active since May 2023
Birthing experience
I would like to give a special shout out to the maternity ward at netcare olivedale. The nurses became sisters to me more than ppl who doing their job. To name a few nurses ; Nondumiso, Susan, Sandra and Mmabatho. I'm so grateful to have had these women take their jobs seriously and respect it to a point that they left such an impression to me and my family. Thank you and continue the great work.
1 reviews | Active since Apr 2021
Netcare sunninghill
Sunning hill hospital always not admitting me and eating up all my savings. Not having this problem with life hospitals like this. They refuse to admit us so can take it off our savings and not our benefits.
1 reviews | Active since Apr 2021
Netcare sunninghill
Sunning hill hospital always not admitting me and eating up all my savings. Not having this problem with life hospitals like this. They refuse to admit us so can take it off our savings and not our benefits.
1 reviews | Active since Mar 2021
Terrible and unprofessional Service
To the Management of Netcare, I am writing to lodge a formal complaint regarding a severe and ******** breach of medical ethics, patient rights, and statutory law that occurred when I sought emergency care at your facility. I was actively turned away and refused emergency medical treatment by the emergency department staff/Dr on call on the grounds that my medical aid's "day-to-day benefits were depleted." I presented to the Netcare Emergency Unit with acute, severe symptoms and critical clinical readings: • Blood Pressure: 163/125 mmHg (A diastolic reading over 120 mmHg is classified medically as a hypertensive crisis). • Blood Glucose: 11.9 mmol/L (Hyperglycemia). Furthermore, I am a fully registered and approved beneficiary for Hypertension under the Prescribed Minimum Benefit (PMB) chronic disease list (CDL) with my medical scheme. Turning me away under these circumstances directly violates the following legal frameworks: 1. Section 27(3) of the Constitution of South Africa: "No one may be refused emergency medical treatment." 2. The Medical Schemes Act 131 of 1998 (Regulations 29 & 30): Medical emergency conditions and registered PMB/CDL conditions must be funded in full by the scheme from risk benefits, explicitly prohibiting hospitals or medical aids from utilizing day-to-day savings or denying stabilization care. 3. Netcare's Own Patient Rights Charter: Which guarantees "timely emergency care without payment ability" barriers. The triage or administrative staff failed to act in accordance with the South African Triage Scale (SATS) guidelines by prioritizing commercial payment and day-to-day benefit status over an objective, life-threatening clinical presentation. My physiological state put me at immediate risk of acute stroke, myocardial infarction, or organ failure. I demand a formal, written investigation into this incident, including: • A written explanation as to why administrative financial checks overrode an objective clinical emergency. • The names and designations of the staff members who refused my care. • The immediate rectifying steps Netcare will take to ensure no other cardiac or hypertensive patient is turned away under these ******** conditions. Please note that this matter has been concurrently escalated to the Council for Medical Schemes (CMS) and the Health Professions Council of South Africa (HPCSA) for formal statutory review. I look forward to your urgent response within 5 business days.
1 reviews | Active since Mar 2021
Terrible and unprofessional Service
To the Management of Netcare, I am writing to lodge a formal complaint regarding a severe and ******** breach of medical ethics, patient rights, and statutory law that occurred when I sought emergency care at your facility. I was actively turned away and refused emergency medical treatment by the emergency department staff/Dr on call on the grounds that my medical aid's "day-to-day benefits were depleted." I presented to the Netcare Emergency Unit with acute, severe symptoms and critical clinical readings: • Blood Pressure: 163/125 mmHg (A diastolic reading over 120 mmHg is classified medically as a hypertensive crisis). • Blood Glucose: 11.9 mmol/L (Hyperglycemia). Furthermore, I am a fully registered and approved beneficiary for Hypertension under the Prescribed Minimum Benefit (PMB) chronic disease list (CDL) with my medical scheme. Turning me away under these circumstances directly violates the following legal frameworks: 1. Section 27(3) of the Constitution of South Africa: "No one may be refused emergency medical treatment." 2. The Medical Schemes Act 131 of 1998 (Regulations 29 & 30): Medical emergency conditions and registered PMB/CDL conditions must be funded in full by the scheme from risk benefits, explicitly prohibiting hospitals or medical aids from utilizing day-to-day savings or denying stabilization care. 3. Netcare's Own Patient Rights Charter: Which guarantees "timely emergency care without payment ability" barriers. The triage or administrative staff failed to act in accordance with the South African Triage Scale (SATS) guidelines by prioritizing commercial payment and day-to-day benefit status over an objective, life-threatening clinical presentation. My physiological state put me at immediate risk of acute stroke, myocardial infarction, or organ failure. I demand a formal, written investigation into this incident, including: • A written explanation as to why administrative financial checks overrode an objective clinical emergency. • The names and designations of the staff members who refused my care. • The immediate rectifying steps Netcare will take to ensure no other cardiac or hypertensive patient is turned away under these ******** conditions. Please note that this matter has been concurrently escalated to the Council for Medical Schemes (CMS) and the Health Professions Council of South Africa (HPCSA) for formal statutory review. I look forward to your urgent response within 5 business days.
1 reviews | Active since Jul 2014
Unacceptable Admission Practices and Lack of Transparency – Netcare Waterfall City Hospital
On 15 October 2026, Miss Thato Letticia Ramohapi (PMI No: ***, Case No: ***) was admitted to Netcare Waterfall City Hospital at 19:11 with a referral letter from her GP, in severe pain and requiring urgent care. She was admitted to the Resus Clinic (Outpatient) and medical procedures were performed, including blood work and tests, with results received around midnight. Despite this, the hospital failed to inform her at the time of admission that there were no available beds in the ICU or appropriate ward. Only at approximately 03:00 am the following morning was she advised that no beds were available. This lack of transparency and communication is unacceptable. Under South Africa's Patients' Rights Charter, every patient has the right to: Safe and quality care – including proper admission procedures and transparency about bed availability. Informed consent – hospitals must disclose limitations such as ICU bed shortages before admission. Timely emergency care – refusal or delay in treatment without valid reason can amount to negligence. The hospital's failure to communicate the bed shortage before performing medical procedures caused Miss Ramohapi unnecessary emotional and physical distress. This reflects poor coordination and disregard for patient rights and dignity. I request that Netcare Waterfall City Hospital investigate this matter urgently and provide a formal explanation, along with corrective measures to ensure that no other patient suffers similar treatment.
1 reviews | Active since Jul 2014
Unacceptable Admission Practices and Lack of Transparency – Netcare Waterfall City Hospital
On 15 October 2026, Miss Thato Letticia Ramohapi (PMI No: ***, Case No: ***) was admitted to Netcare Waterfall City Hospital at 19:11 with a referral letter from her GP, in severe pain and requiring urgent care. She was admitted to the Resus Clinic (Outpatient) and medical procedures were performed, including blood work and tests, with results received around midnight. Despite this, the hospital failed to inform her at the time of admission that there were no available beds in the ICU or appropriate ward. Only at approximately 03:00 am the following morning was she advised that no beds were available. This lack of transparency and communication is unacceptable. Under South Africa's Patients' Rights Charter, every patient has the right to: Safe and quality care – including proper admission procedures and transparency about bed availability. Informed consent – hospitals must disclose limitations such as ICU bed shortages before admission. Timely emergency care – refusal or delay in treatment without valid reason can amount to negligence. The hospital's failure to communicate the bed shortage before performing medical procedures caused Miss Ramohapi unnecessary emotional and physical distress. This reflects poor coordination and disregard for patient rights and dignity. I request that Netcare Waterfall City Hospital investigate this matter urgently and provide a formal explanation, along with corrective measures to ensure that no other patient suffers similar treatment.