RG
RIA G
1 reviews | Active since Oct 2011
07 Jun 2017, 15:53
YOU SIGNED NOT OUR PROBLEM
<p>i went for a laproscopy in Krugerdorp Private hospital and GEMS reckons that the claim was submitted incorrectly to them via the hospital and when i contacted the hospital they said they have done what the medical aid asked them. Bottom line claim not paid due to incompentance either from their side or the hospital side.</p> <p>SOOOOOOOOOOOOO SORRY YOU SIGNED AT THE HOSPITAL PAY UP YOURSELF - all their attitudes</p>
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Netcare's replyOfficial
03 Jul 2017, 13:09Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Best regards,
Netcare's reply03 Jul 2017, 13:09
Official
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Best regards,