1 reviews | Active since May 2017

20 Mar 2018, 16:24

you pay. . . we don't

NO action till you pay, no matter the pain. yet when the refund is due the customer need to suffer yet again, as they will not reply to your querries. OFENTSTE SEGALE are you even on duty or just totally oblivious to any customer care?

0
Replies (2)
Netcare
Netcare's reply23 Mar 2018, 12:09
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare

Best regards,

Netcare
Netcare's reply27 Mar 2018, 15:03
Official

Good day Sir

Thank you for your response on Hellopeter.

In order to address your concerns appropriately, will require some additional information from you. One of our customer service service representatives will be in contact with you shortly by email.

Kind regards

Best regards,