Worst service from Netcare Greenacres Hospital.

I would like to write a review about one of the Doctors situated at Netcare Greenacres Hospital suites. Room 103 (1st Floor), Dr Mahlangeni, a dermatologist.

My wife secured an appointment with the said Dr. From last year, around early December. 2023. The appointment was set for today (The last Friday 26 of January 2024). Trying to confirm the appointment, my wife called the Doctor's suite several times with no-one answering her calls or getting back to her missed calls. My wife checks with our GP, (Dr Z. Fetsha) to check if the Dr is practicing at these suites, as she's the one who referred her, to the specialist. Our GPs" calls were also not answered.

So the day of the appointment comes, wife takes a day off at work to go see the Dr. Only to be told, there's no appointment set for her. She has to schedule an appointment for Monday (28 January 2024). My wife feeling disappointed, I go meet with her at the hospital to comfort her. We went up to the suites to investigate what could've happened. On our arrival at these suites. We were not attended to. We sat there for a good 10mins, with no-one attending to us. While we were waiting, the phone rang, and obviously no-one answered the phone. Which then made sense why my wife's and our GPs calls were never answered. Another patient walks in (an old.lady) also mentioning that she has been calling the practice and her calls were also not answered.

Eventually a lady (her name is Portia) comes from the office, she tries to attended to us. At this point, very disappointed with the service and the events. I enquire about my wife's appointment, after a back and forth Dr. Mahlangeni comes out with an attitude that "I am making a noise...". After having a chat with Portia and explaining what could've happened, we left the suite very disappointed. I went to report the matter to the hospital management, who were unfortunately unavailable at the time. I was later called by Sr. Madlingozi. Who did Apologize on behalf of the Dr. and the hospital. She promised that the hospital would do their own investigation. I will await the outcomes of such an investigation.

The experience of today, has left a very "bitter taste in my mouth" with the Netcare Greenacres Hospital. What guarantee do we have that my wife has really secured her appointment for Monday, when the very same practice failed to secure her appointment which was made over eight weeks or so ago?

What type of a practice that does not anyone attending the front desk, in case patients walk-in? I'm looking forward to receiving the outcome of the investigation as per Sister Madlingozi.

My wife was even considering looking for another dermatologist. This was the first time we ever received such poor service from one of the Doctor's that are in this hospital..