Worst Service Ever Management lack of Client Inter

Visited the hospital on Saturday 09.01.2016 and was never explained about the Co payment that needs to be made and the explanation given on my return on Monday the 11.01.2016 was that it was a new staff member that didn't know what the procedures are. How shocking that a hospital would allow someone that is not fully trained to interact with patients......<br> Question which other staff in the hospital are not fully trained??? When the matter was raised with the manager she had a completely don't care attitude with no apology being given for an error that they made. One can understand why the service is so poor as poor management and a serious lack of Client Interaction skills.<br> I will never have any dealings with this hospital again. I shudder to think and hope that the treatment received is correct......