NN
Ntombifuthi N

1 reviews | Active since Dec 2011

04 Jul 2016, 14:35

WORST SERVICE EVER

<p>JUST TO CUT THE STORY SHORT</p> <p>On the 2nd of July at about 7ish i took my child to the above mentioned clinic as she had Diarrhoea.</p> <p>Oh! what a phethetic service i received from the Doctor whom i told that i have already bought medication over the counter but she still gave me script with the other meds i mentioned and when i requested her to get me something for the stronger to stop diarrhoea as my child was weak she told me that they do not have anything on the Emergency section not even a drip as my daughter was weak. she told me to drive to Sandton MYBE i will find opened pharmacies there... </p> <p>Drive to Sandton with a 2year old at 24h30 it was really not an ideal answer for her to give me. While waited for more than 2hours to be assisted and now im told to drive to Sandton? what kind of a Doctor is she? im very dissapointed as i have a bill of R1800 that i have to pay and the Doctor did nothing on my child.... If nothing is done or looked into i am going to take this matter further. Very disappointed with the Service</p>

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Replies (1)
Netcare
Netcare's reply10 Aug 2016, 07:57
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on 0 ********** - 0860 Netcare.