MV
Mikateko V

1 reviews | Active since Apr 2015

08 Aug 2024, 20:36

Worst Service at Netcare Pholoso Surgical Ward 2.

Netcare Pholoso in Polokwane Surgical Ward 2 service has been quite disappointing. My mom has been in hospital in critical condition. She started feeling too much pain and the Catheter was making the issue worse. I went to report to the nurses. They took long to respond to the patient. My aunt has been trying to remain at the hospital to assist my mom as she is bedridden and the nurses are unable to attend to her on time. We observed this because we clicked on the emergency button for a good 20-30 mins no nurse pitched. To make matters worse my extremely sick mother is afraid to report all her concerns cause she is afraid to be mis-treated. Somebody better attend to this or we moving her to another hospital. and reporting the matter to NHC.

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Replies (1)
Netcare
Netcare's reply12 Aug 2024, 10:19
Official
Morning Mikateko. Sincere apologies for the delay in responding to you. I hope that your mom's experience in our hospital improved. I will forward your concerns to the relevant managers for follow up. Take care, Lynne.