Worried Customer

Dear all Mrs Elizabeth Roetz (86 years of age) was admitted to the Uion Hospital Monday due to. On Sunday she had a black out due to blood presure problems. Blood presure was test was done on Sunday and Monday morning and the readings was given to casualties. +- 153/150 and then +-70/71 My mom was admitted after the dr exzamened her. No feed back to me no questions to me nothing. (waited 4-5 hrs in casualties)I am stuck in the dark here. To date no one has told us what the problem is. I am her son and taking care of her and I am intilled to get a well informed informatio from the Dr, the Hospital etc. The charges is not my problem but the service for the charges is a huge problem specialy when the hospital assumes it got a open book to incure and no information revealed.

This morning again I visited my mom and asked at the ward counter for a update. Extremely poor attention. Extremely poor information. Please Union. You can do better. If you come to my business that is not the treatment you expect to get. Please do not reply with ansers that is general to complaints but address this one. As you can see I have coppied her medical fund report in here. The bottom line report Insufficient clinical information. Notification of Declined Benefits Patient name: MRS ELIZABETH ROETZ Member number / Dependant code: ********** 19/00 Scheme and Option: GEMS, EMERALD Reference number: GEM ********** 9 Reason for admission: URINARY TRACT INFECTION, SITE NOT SPECIF Treating provider: DR A (ANDREAS) STAVRIDES Place of treatment: UNION HOSPITAL Admission date: 23/04/2018 Code Outcome Description N39.0 ICD Decline URINARY TRACT INFECTION, SITE NOT SPECIF R51 ICD HEADACHE Declined Reason Decline: Insufficient clinical information Disclaimer:

I have phoned in 2 times and a case manager would only be available after 2 o clock. I am scared to call due to I think the answer will be sorry I do not know. Speak to the Dr. I cannot find him etc. Very very dissapointed customer Deon Roets Mrs E Roetz son