LN
Lee N

1 reviews | Active since Aug 2012

19 Mar 2015, 12:20

Waterfall radiology-Bad service

If i had a choice i wouldn't have gotten myself in mess with being a patient at waterfall but since i was in a very critical state it was the closest for me and never will i refer anyone close to me or go there.the service i got since i was admitted was so bad.they tell you about accounts which you pay endless i was operated twice till i go to Donald Gordon then i was normal again.since 2003 i left the hospital its now they tell me about the account i am owing.today the lady called Pravesh or whatever her name is from Radiology called me very rude and forcing me to accept that i was unreachable since 2003, and she said they are not part of Waterfall but if i have to expose them even on newspapers i will do it to prevent people from going to them again.i had a friend who was admitted just for a day she said the radiology just brings a statement that she is owing then i guess its their schemes to chow people's money.yet i had other accounts from waterfall whom they called and i paid and they decide to come up with stories that i was unreachable.i am very disappointing by this and i still say Sunninghill has the best service and honest stuff,

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Replies (1)
Netcare
Netcare's reply19 Mar 2015, 12:59
Official
Hello normsnem,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.

The Netcare Customer Service Team