Waterfall city netcare, it's a sham!

Sitting in the emergency room at Wayerfall City for hours with my disabled elderly mother in extreme pain. Despite the triage colour coding, staff are sitting around, reception and nurses on cell phones, waiting room filling up more and more. When asking for feedback you get looked up and down, told to just sit. Beyond unhelpful and patients are just ignored despite their age, pain levels and triage code. Screens are not working which they claim are to keep the waiting area informed. They will no doubt bite a huge chunk out of the medical aid and then add on some "extra" costs for personal payment just for good measure. This is the state of even our private medical care. There is absolutely no human compassion or "bedside mannor" and from walking around a bit, no sense of urgency in treating the patients. Their phones and conversations seem to be the reason they are at work. Why stick to your phone at home when you can do it at work and get paid for doing it right? Appalling and shamefull, and they still have the arrogance and absolutely disregard for the nature of the job. Why is the hospital employing these kinds of staff or not monitoring what is actually going on? I can only imagine the kinds of excuses and BS that they will spew out in self defense instead of actually fixing the system and actually attending to patients in a professional and medical manner. The last time I checked, hospitals and medical institutions like this make thier living from patients, why not treat them with dignity and while they're at it, actually attend to medical situations timeously. Is this not after all thier function? I suspect their function is about bleeding medical aids and the pockets of the people in this country. This staff should be utterly ashamed of themselves.