fJ
freddie J

1 reviews | Active since Mar 2015

03 Jun 2015, 17:03

Want money, but no account

last year October 2014 i had a accident (seizure) at work and a netcare ambulance was dispatched to come and pick me up evrything was fine and sorted so i had a little problem with my medical aid and then i decided to pay all the accounts cash and so me Me as the patient and client had to (a week after my Seizure) call everyone self and arrange for the invoices to be sent to me (via Email by the way) and the only people that responded was the hospital and radiology.<br> I phoned netcare, ER and anyone else and asked everyone said they cant find anything on the system I gave my email address and cell number asking to contact me once it comes up.<br> so nothing came up and no one got hold of me about the account so i forgot about it.<br> 8 months down the line I receive a call stating I have not paid my bill, but the problem is there is no invoice or bill or whatever you call it and no one called to tell me about the bill and no email was sent to me with the invoice attached to it so why send my details to people to call me and tell me a amount off a screen i dont even know about. REALLY??????<br> <br> i will not accept it as i dont have proof and i was begging for it 8 months ago<br> <br>

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Replies (1)
Netcare
Netcare's reply04 Jun 2015, 15:51
Official
Hello fred6632,

Thank you for bringing your concern to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Netcare911 Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team