VIOLATION OF BASIC HUMAN RIGHTS OF THE ELDERLY AT NETCARE OLIVEDALE

My 81 year old mother was admitted to ER consulting and Netcare Olivedale hospital on 16 July 2022 via ambulance as she lost consciousness and became blue around the mouth during a lunch. Her blood pressure was very low at the time and I thought we were going to lose her. What was supposed to be a birthday celebration became a traumatic experience exasperated by staff and doctors at Netcare Olivedale. We arrived at the ER around 15h20 by ambulance - May I add the ambulance staff was wonderful (so no I am not just complaining for the sake of it) . There records show they supposedly opened a file by 16h18. I have no idea what happened but by 17h00 they had become confused with another file, Dr's and staff were unsensitive and unprofessional during this time. I had asked for how many updates, being courteous and professional. There is totally no regard for the elderly. I believe they bargained on my mother dying. But by 22h00 realised she was still alive and now had to be admitted. This is now 6 hours 40 minutes later since we arriaved. During this time my mother was supposedly seen by three doctors. By 19h00 the first doctor was packing up and when questioning her advised that her shift ended but another doctor was fully aware of the situation. Never! I was rudely told by one, Dr that they were dealing with another emergency. Really? Was my mother not an emergency arriving by ambulance? What happened to the 4 hour rule within ER and that a patient should either be released or admitted to hospital? Diagnosis varied from heart attack, possible stroke, blood clot in the heart, blood clot in the lungs to psychiatric patient! My mother was sent to the x- ray department twice. Once they realised she had to be admitted to high care, I am told that Sister Faith has to make the decision which bed is to be utilised in high care. She is busy on a saturday night with "training" until 24h00? Really?? When I asked where Section 1 is to look for Sister Faith I am directed outside the hospital building only to notice I have to enter via the reception area. Is there no regard for patients or traumatised family? Again. I get the same answer. When I contact reception on my phone (now around 23h02, eventually when answering by night staff) I am told nobody can be found. After walking all the way back to reception and night staff now realising that I am actually in the hospital - Sister Faith is found. She takes no responsibility but states that she attended to my mother within 1 hour. Once I get to Section 1, I am now asked by the staff did I bring my mothers chronic medication and her adult diapers (yes she is on diapers as she is frail due to a prior stroke and no did not bring it - I did not expect her to end up in ER at 15h20 and bringing along everything and furthemore now spending nearly 9hours at Netcare Olivedale!! I am now sent to the 24 hour chemist to purchase adult diapers and guess what? Getting there, they do not have my mothers size - really. Now I am told by staff in Section 1 they will make a plan. Really - NETCARE OLIVEDALE - Is this the way to treat the elderly, how to treat traumatised family members of the patient? I demand an proper investigation by all three doctors and all staff involved? How can this happen at a private hospital. You need to take responsibility as this is a serious violation of a human rights!! I am totally taken aback by your attitude and lack of understanding nor assistance in a sitation as such.