Very disappointing with the poor customer service

On Wednesday, 15/12/2021 at around 22: 53, I brought my wife to the hospital (Netcare, Waterfall). This was an emergency situation because she was struggling to breath, and she got discharged at around 02:00am.

When we were about to leave the hospital, I realized that we had mistakenly left the wallet at home because I was rushing to bring her to the hospital.

I then explained the matter to the receptionist that I don't have money to pay for parking and may they kindly ask Security to open the gate for us. She then called someone and explained our situation, this person refused to allow us to leave the hospital. We had an argument over the phone as I was explaining to this person on the phone that the parking fee is just R12, and we do not have any cent with us. She told me that she has no authority to allow us to leave the hospital free of charge. But remember, my medical is going to pay a lot of money to the hospital but yet we are being treated like this. I had to beg other people to pay us and we then paid them.