UTTERLY DISSAPOINTED BY THE SERVICE FROM NETCARE C B HOSPITAL (RECEPTION AND ACCOUNTS)

EXTREMELY BAD SERVICE FROM RECEPTION AND ACCOUNTS TEAM

I feel the receptionist staff was pathetic. I had to wait with my son who has a compromised immune system in the reception area for 4 hours before we could be assisted it was totally unacceptable the way they refused to assist with contacting our medical insurance. Our medical insurance promised to pay but they the staff insisted that we wait in the reception area until the payment from the medical insurance was received. A week before we were at Cape Town Mediclinic and we had an effortless admission process, however the Netcare admission process was the worst ever and I blame this on Kim Kennedy (reception) and Naima Allie (accounts). Kim gave us a quote for the procedure of R11000 which we ended up paying to get my son out of the reception area. The payment from our medical insurance was received 2 hours later and was promised a refund within 7 to 14 days. up until today this was never received. The reason Naima gave for the delay in the refund was because an outstanding amount on the hospital bill. We told Kim that our son was coming for a Catherport insertion which normally takes about 1h.30mins. When we received the statement from Naima we were charged R18 224.80 for theatre fees 88 mins our entire bill came to about R30 000. So my question is why weren't we given the correct amount initially. How did the accounts team only quote us a third of the actual invoice amount. THEY SOULD HAVE KNOWN HOW MUCH THE PROCEDURE WOULD COST!! This is the cause for the delay in the refund. I AM COMPLETELY DISSAPOINTED IN THE SERVICE RECEIVED BY THE HOSPITAL.....