Unsympathetic Nurses

I was admitted to the ER on the 22nd July 2021. I was severely ill and needed emergency surgery. I found despite my condition, the nursing staff in the Emergency Rooms were cold, unsympathetic and showed no consideration. My experience was terrible. When I asked for assistance the nurses looked straight at me, ignored me and walked right pass me. I was given a plastic bag to vomit in and instead of being assisted was told to ‘stop doing that’ ie vomiting. What are the exorbitant fees the medical aid pays really for??