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1 reviews | Active since Apr 2018

19 Apr 2018, 12:33

UNPROFESSIONAL RECEPTIONIST: ANTOINETTE CONELLY

Antoinette Conelly at Dr Maritz's rooms Very poor service delivery. Asked her for a simple report various times per email and never responded. I had to go in to the rooms to ask for reports, whereby it still was not ready, I had to sit and wait. She verbally attacked me in front of other patients and alleged that I have reported the Dr at Montana Netcare, which was not the case, I reported a matter of no response on email requests I have sent. she told me to use a telephone in the future whereas she should rather be s****ed in her profession as well as to be computer literate (reply on emails) If she doesn't enjoy her job, she should seek for something else.

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Replies (1)
Netcare
Netcare's reply26 Apr 2018, 15:02
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare