NM
Naome M

1 reviews | Active since Feb 2012

03 May 2018, 10:28

Unfair Debt

On the 28th of April i rep**** to an SMS that was sent to me by Happy Gxumisa saying " Your Account at Netcare Parklane Hospital Has not been settled in full by your Med Aid. R1661.79. Please settle or contact Happy Gxumisa at ********** . Ref Nr. ********** 207. This was after numerous calls attempt to this person.....

I have been calling this person for days and i ended up replying to the sms sent to me, to ask what is the outstanding amount for and requesting a detailed statement to be sent to my email with confirmation of what this is all about. To my surprise on the 30th of April i got a email from Happy Gxumisa with a letter titled " FINAL DEMAND" .

You really must be smoking something.... how dare you!!!!!

1st you give me an unresponsive telephone number which forever takes me to voicemail. You don't respond to my sms, you don't even send me a statement of what it is that I’m being charged with and you come with a stupid letter stating final demand on something that I’ve been trying for a month to find out what is it about.

If this is how you run your business.... trust me you'll never see me using your services ever again.

Someone better call me with answers to this debt you're claiming from me and give me a chance to investigate further on my side as to why this was n't settled. Then we can take it from there…..

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Replies (1)
Netcare
Netcare's reply08 May 2018, 18:20
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer
Service Help Desk and bring your concerns to the attention of the Hospital Management Team,
who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should
you not receive this message or if you have any queries at all please feel free to call our
Customer Services Contact Centre on ***3 - 0860 Netcare