Unfair Business Practice

Good day

On the 11/06/2018 09:45 or 10:00 i visited at Rosebank Netcare.. They were so welcoming and i was using My Medical and My Plan is NETWORK CHOICE and i know that it works on Doctors that are registered with NETCARE Remember i went to NETCARE ROSEBANK and i don't know who contracted to NETCARE I was asked to fill up the form where my Medical aid card infomation required and at the back of my mind i knew that the will claim from my Medical aid scheme to my suprise After the treatment told me to pay R988.00 cash i asked why the answer was we are not within CAMAF and Netcare bord agreement. 1. My issue is this is unfair business practice because they were suppose to explain that before the treatment. 2. I have treated and given prescriptions of which i need to get the medication over the counter using My Medical Aid.. Now I Can't get the medication because they don't recorgnize my Medical aid card because the director is not within Netcare range of Doctors. I have to use R487 cash to buy medication. Meaning i Can't afford because the was no explanation Note: I came to NETCARE knowing my Medical Aid works there I wasted my time,my cash because i Can't take the medication over the counter.. I need to buy cash. Meaning the objective was Never archivied. From 10:00 ~ 13:45 was seating for the crab service its a crab because something that should been explained be to everything commenced was not done. I know where my Medical Aid works I know the package that I am in I know all the limitations of my medical aid Regards Madima K