********* Billing

I am extremely frustrated!!! We have been handed over for an unpaid cubicle fee and have had to go back and forth to your collections department asking for feedback on an open query and not receiving anything other than demands and now a listing letter. I am a registered collector with the council myself and I am about to report you to them as we have only received communication via sms / e-mail. No one ever bothered to pick up the phone to call us. We have to keep calling you. Kingsway accounts department simply do not answer their line at all. My daughter burned her hand last year and we rushed her through to trauma where she was attended to by a locum. The surgeon was not able to come out to see her, so he left orders for us to return the following morning for a quick consult in trauma to decide on debridement, etc. We paid the 1st cubicle fee, but I feel that we were unfairly billed a 2nd time as it was basically a follow-up appointment. Now it is taking so long for a decision to be made and the meantime we are about to be listed on the Credit Bureau. Should this happen, I will not fail to report the above directly to them. This is my last attempt at getting a final answer from you. Can someone please contact myself or my husband urgently!!!