NP
Nthabiseng P

1 reviews | Active since Jul 2016

10 May 2017, 21:47

Unacceptable Handling of Outstanding Account

<p>I am very upset in the way Olivedale Hospital - Central Collections Department, I recieved a letter today stating that i will be handed over to ITC for not paying an outstanding amount of R357.10 by the 24.02.2017.</p> <p>1st of all i no longer live where the mail was posted too, i moved 1 September 2016.</p> <p>2nd why was no contact made via email or phone call to notify or follow up with me regading this outstanding amount?</p> <p>3rd What is this outstanding amount as i do not have any idea about this.</p> <p> </p> <p>I am upset in how this have been handled and no other means of communication be made to avoid being listed. If my husband didnt go to our previous home i woulldnt have stilll known of this outstanding about of which if i knew earlier i would have paid.</p> <p> </p> <p>I need a clear explanation regadring this and i need my profile be removed from the Credit Bureau National Credit Database. I refuse to be listed over R357.10 without my knowledge.</p> <p> </p> <p>I am very dissappointed in Netcare Olivedale Hospital </p>

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Replies (1)
Netcare
Netcare's reply03 Jul 2017, 13:36
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.