Umhlanga hospital staff member

My father couldn't breathe yesterday morning and was extremely pale. We phoned ipss medical and they went to him asap. They then took him to Umhlanga hospital from Ballito because that's where his Drs are (Dr Pharuk and Dr Naidoo) Umhlanga hospital refused to treat him without a fat deposit, then said he will also get charged for all tests as he is not 'IN' hospital. He said he couldnt pay anything now because he was rushed there in an ambulance. The arrogant woman tells my father 'Well that's the rule, dont you know the rules' like someone who was rushed to hospital was thinking about taking their credit card with??? Hes been to emergency a few times before this year and never experienced this, and always compliments the hospital and their staff, but this woman clearly doesnt have a clue what she is doing. He just had a major spinal operation a few days ago so surely they should book him in and contact his dr immediately. She just pulled up her shoulders and refused to contact his Drs. She basically shoved the form in his face and insinuated he must pay up or go. My father who is the most placide man was made to feel worthless which resulted in him leaving the hospital!! He was Standing in the blistering sun outside AFTER HAVING A MAJOR BACK OP WITH HIS BACK BRACE ON! That woman has got absolutely no discretion nor compassion for another human being. I expect action to be taken against her otherwise i will be taking this further to all news papers and media platforms. We pay alot of money monthly to ensure the 'best' possible treatment, the treatment he got yesterday is miles away from that.