LF
Leentjie F

1 reviews | Active since Jul 2017

14 Jul 2017, 13:52

****ty service from Reception manager (N1 City Goodwood)

<p>Good day</p> <p> </p> <p>When I came in all the correct details was given by my daughter and checked by her.</p> <p>The following week after I was discharged the Account for Dr Els came and the details were completely incorrect.</p> <p>The details were for my Ex-husband. My daughter specified that no details of my ex must be used.</p> <p> </p> <p>When informing the Reception manager it was informed to me that it is not her job to inform the service providers that the info was given incorrectly</p> <p>Told her that the details were wrong from reception and they need to sort out. She then said that she will do that. I never received any feedback from her. The details was incorrect on admission and that she is too busy to change the details while we are sitting there.</p> <p> </p> <p>I have checked the detail the one account detail one details is the correct number the other is incorrect.</p> <p>The name of my Ex Mr PJ Niemann still appears on all the accounts and he has nothing to do with the accounts.</p> <p> </p> <p>I would really like this to be sorted as I cannot see that one Manager cannot attend to an issue like this (as it is not her responsibility)</p> <p> </p> <p>I am really upset as to the lack of assistance and co-operation.</p> <p>This is the worst treatment that I have ever received from a manager.</p> <p> </p>

0
Replies (1)
Netcare
Netcare's reply18 Jul 2017, 18:22
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.