TTO COMPLAINT

I want hospital management to call me to resolve this.my son was admitted 3rd April discharged 5th April and no TTO because netcare said they weren't aware that my medical aid had a TTO and also they first charged my account to my old medical aid number and I have proof and a sticker with all the information of my old medical aid number on and now my son must go for a specialist appointment to be checked out before he can get medication because of netcares negligence. I want to explain story in full to no one else but hospital manager and he/ she must deal with it and I want Netcare to pay for my pediatrician appointment and the follow up a appointment and I lodged a complaint to the hospital association with all the email proof where netcare acknowledges their fault and now I am left to clear up the mess and my son's health is not better but this is all to Netcare not giving him medication and I can't spend R1400 on a pediatrician for a appointment and follow up appointment when NETCARE is at fault in the first place. If anything happens to my son I will hold netcare Kuilsriver negligent staff accountable!