CK
Chris K

1 reviews | Active since May 2013

06 Feb 2025, 14:51

Terrible service and attitude by the night staff at Netcare Waterfall Hospital

Waterfall Netcare hospital is terrible with regards to the night staff who forgot to help my daughter, forgot to attach her pain meds on her drip and fell asleep or had a nap on duty, Rude and no urgency shown by them, act like we are doing them a favor by being there. Said that we could be discharged and then after two hours we were told that she wasn't discharged, just no care and urgency shown, pathetic

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Replies (1)
Netcare
Netcare's reply06 Feb 2025, 15:04
Official
Hi Chris. I'm sorry to hear this, and thank you for the feedback. I will escalate your message to the management team. Wishing your daughter a full and speedy recovery. Take care, Lynne.