Terrible service

My husband eas admitted in netcare cuyler hospital end of November 2020. He was admitted with covid. During this time they did not even have the proper equipment. I had to buy a sats probe for him. He was on a bi-pap machine and was supposed to be 9n a continues sats probe because of that. 9n his first day he went into a respiratory distress. They never even notified me to inform me. In fact, when I phoned the ward, the staffmember was very rude and told me she hasn't got the time to guard a telephone. He had severap crisises which they jever told me about. 8 woyld only find out the following day from him when his oxygen levels came up again. Due to the fact that he was on the bi-pap, I could not phone him. Our only communication was through whats app. On the 3rd of December I phoned the ward because he never even looked at his messages. They told me that he was com****able and they just gave him his meds. The following morning at 3:50 I sent him another message to ask how his night was. 10 minutes later they phoned me to say he passed away. I was never kept updated on anything. Why only now, you ask? Because exactly the same thing happened to a friend of mine yesterday. Her family tried to phone her but she dod not answer. Her husband phoned the ward and eas told that she is just sleeping. This morning when he phoned, he was told that she is in icu on ventilator. Nobody contacted him. This is terrible for us family members. This should not happen at all.