terrible service

on the 15th I received an SMS of an outstanding co-payment of R2500.00 called the medical aid spoke to Elsie was told that Mosi is handling my account and she will call me back. Elsie completely understood what the problem was. Never received a call back from Mosi then I spoke to another rude lady in accounts because Mosi was again not available. Spoke to the medical aid who then referred me back to the hospital, hospital back to the medical aid it was one call after the other. According to the medical aid they waited for some clinical information as the Xray wasn't responding to the auth: according to the hospital everything was sent. then boom another sms on the 03/06/2019- co-payment R2500.00 I then spoke to Mosi who wasn't really helpful @ all who really didn't care of pay attention to what I was saying. I then called the medical aid again was told they still waiting for clinical information Ref num:030619QG5BVL. Then I got an email from ********** responded to her mail, she read my email and did not respond 2nd email sent on the ********** 9 still no responds from her. like is someone going to pay attention and provide the correct information? am I suppose to give the clinical information to the medical aid? Nedgroup medical aid : ********** 7084