RP
Ruvashen P

1 reviews | Active since Apr 2015

02 Apr 2015, 16:24

Terrible experience - emergency room

All queries relate to my daughter who is 2 and a half years old. <br> <br> o Extremely long waiting times. Last night was not an isolated incident. My daughter had a similar incident a few months ago. Her coughing fit was so bad that she threw up in the emergency reception room, yet she was only looked at much later that night. <br> o Too much red tape<br> o Unhelpful and unfriendly staff. Of the 5-6 nurses on duty last night, only one greeted us. A few of them came into the room we were appointed and took supplies from the room without even greeting or acknowledging us. The doctor had no bedside manner in addition. I understand that she may have been overworked last night, but this points again to the issue of under-staffing. However, the worst part about our visit last night was the neubilization of my daughter. A male nurse simply gave us the breathing apparatus and told us to hold it to my daughter's mouth. He did not wait to assist. After this episode, I had to approach the doctor who then handed me a prescription. She was sitting at her desk the whole time without once checking up on us. There was no empathy

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Replies (1)
Netcare
Netcare's reply07 Apr 2015, 12:42
Official
Hello ruvashen,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.

The Netcare Customer Service Team