Sunninghill Refund Department Is The Worst !
I had spoken with my medical aid and provided everything in writing to the Sunninghill Netcare Refund department to ensure the success of my admission refund. The accounts department had previously rejected the fact that I am entitled to my admission refund in writing of which I had rep**** to them with documents from my medical confirming that I am entitled to my refund.
The matter was handed to the Netcare Refund department where the matter became even more horrific, as they required additional documents including our private information of our bank accounts like we are applying for financial assistance or a loan. We submitted all the documents they had requested and they have not rep**** nor called to confirm if they will be doing the refund or not ofwhich I am entitled to it as per the written instruction from my medical aid. When we told to pay the fee on the day of admission they never required our bank account statements and the amount we should be refunded is on the statement from the hospital when they had wanted me make a payment arrangement with them.
The Sunninghill Netcare hospital refund department is the worst with its representatives who keep quiet and never give you feedback but when they want money from you they call and email non stop but now that they have to refund me of my money they are dead silent.
Additionally they require these so called documents that one is never informed about from the beginning they just simply say it’s their procedure which is never shared to you or revealed from the beginning.
When I had made and arrangement with and paid the so called outstanding amount they never required 3 months bank statements and ID documents and so forth.
I am very disappointed at Sunninghill Refund department for their silence in this and their representatives whom also never call or reply to your emails if this was reversed and they wanted you pay the matter is treated differently as they are in constant communication with you demand their money.