CH
Cheryl H

1 reviews | Active since Mar 2009

14 Aug 2018, 14:37

Sunninghill Casualty & Hospital treatment great spoilt by cost of unwarranted procedures!

I went to Sunninghill Hospital to the Casualty Department due to not being able to get to my GP, I decided to go there and although the treatment was good and as I was not well filled in the forms. Looking back at my Statements of this encounter cost over R3500 for not warranted procedures like an ECG and unnecessary blood tests for a simple case of Sinusitis. As I am in my self payment gap I have to pay cash. I did ask the Nurse why I was having a ECG (without any symptoms like chest pain etc and she shrugged her shoulders. Also the Statement I received from the Hospital is not detailed at all. Sorry not good enough. The patient has to be informed before all these tests are carried out

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Replies (1)
Netcare
Netcare's reply16 Aug 2018, 12:54
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.