AL
Andrea L

1 reviews | Active since Nov 2015

14 Nov 2015, 21:04

Staffing problems and *********** personnel

On Thursday 12 Nov 19:15 went to the ER at Netcare Pinehaven with broken toe. To my shock there was only one administrative assistant at the check in desk with a queue of people waitinv.Luckily I was allowed to go in for treatment and paperwork to be done later.I was provided a room and told to wait for the dr, **** there for one hour without any pain meds.Only one doctor was available and the ER was full.Eventually the Dr came and told me he thinks its only dislocated and nurse to administer paracetamol with drip, but also go for x-ray.Nurse took 20 minutes to put in the drip (without gloves) and then in the wrong place making it fill with blood everytime I lift my hand.Wait 30mins more for file to be completed before x-ray can be done.The radiographer was the only highlight of the evening being very competent and attentive to me.Toe clearly broken.Dr refers me to specialist and ask nurse to provide me with moonboot (nurse asks me what a moonboot is).Then Dr disappears without even binding the toe up.Left eventually at 23:30 after waiting 45 mins for meds.Specialist I was referred to practice in Randfontein,not Pinehaven.I will not make use of this hospital again - no patient care

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Replies (1)
Netcare
Netcare's reply16 Nov 2015, 12:17
Official
Hello andrea.lombard5,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team