1 reviews | Active since Oct 2017
Staff failed to contact medical aid for authorization
My daughter Lilitha Ndumela was admitted at Netcare Union Hospital in Alberton on the night of 18 October 2017. She was treated, and we took her home the same night. The whole process took about 3 and a half hours. Today I was told by my Medical Aid that they reject the claim simply because the hospital staff never called for authorization. Please explain to me, why was my medical aid never called, while the hospital staff knew exactly that every medical aid should be called when a patient is admitted. Now I am expected to pay the doctor’s fees because of the failure by the hospital staff.
I sent an email to the hospital yesterday, and I can see that Magda Van Vuuren, Hannelie Swart and Sylvia Karow have read my mail, but none of them bothered to respond
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.