1 reviews | Active since Sept 2016
St Augustine's hospital MANAGEMENT or lack thereof!
Had an unsatisfactory experience as St Augustine's trauma and after writing to Netcare, the general manager of St Augustine's Mr H Venter responded to my complaint with a bad attitude saying trauma docs are not employed by them and I must take it up with their practice. Never mind the fact that the cubicle in trauma we were directed to was dirty and had used cotton swobs laying on the floor etc. I responded to him via email and more than 2 weeks later I haven't even received acknowledgment of receipt, never mind a response.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.