ML
MANDY L

1 reviews | Active since Feb 2015

14 Feb 2015, 13:01

SHOUTING DOCTOR

On Fri 13 Feb 2015 at about 10am I went to Umhlanga Hospital Emergency Dept. Doctor Khahla came into the cubicle where I was & asked why I was there (I only found out what her name was afterwards due to the fact that she did not bother to introduce herself to me). After a very brief examination she informed me that she would be giving me a drip & injection for my condition, to which I explained that I had previously used this specific medication & that it did not work for me. In reply to this Dr Khahla started SHOUTING at me loudly and harshly ... quote: \what do you want from me"";etc. This was done in front of a nurse that is a witness that I did not do anything to provoke such behaviour from Dr Khahla & also that although I was brought to tears by this remained as calm as possible and said I would not stoop to her level & shout back at her. I merely said that the medication she wanted to give me did not work for me. I must also state that the volume of the dr's voice was so loud that the other staff and patients in the emergency department heard her and also what my problem was - so much for confidential"""

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Replies (1)
Netcare
Netcare's reply16 Feb 2015, 08:40
Official
Hello mandylagoa,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.

The Netcare Customer Service Team

Best regards,