Shoddy service from NetCare Unitas

I am not a stranger to hospitals and have usually been pleasantly surprised by the good service and care that they provide. However, my recent visit to NetCare Unitas was far less than satisfactory. The majority of the nursing staff in Ward 2b (2-3 December 2024) were unfriendly and unhelpful. After pressing the call button for a nurse, I would often have to wait up to half an hour. My drip and pain meds often rain out and was only replaced hours after the time. I was issued with a bag of unopened dressings etc, but not told what to do with it. I returned it to the ward when I was discharged, only to find out later from the surgeon's attending sister that I was supposed to take it home for a follow-up appointment at his rooms. I have still not been refunded for these consumables.

The statement I have been issued does not contain the necessary information needed to allow me to claim the R10200 I had to pay out of my pocket from my gap funds. Emails go unanswered and the "***" email bounces.

This is totally unacceptable, especially considering the exorbitant rates we pay. I would appreciate a prompt response from NetCare Unitas.