Shoddy service

I had a 9am appointment to do a maternity pre-admission. Sister Eve was rude towards me and was busy with other things on my time. While I get the nature of hospitals and emergencies, I don't understand why then a hospital would want patients to make appointments and not be able to honour the time. I too have a job to get to that is just as important as hers. Also, I don't get why sister Eve couldn't give me the forms to fill in so long while she tended to \an emergency". Her rude nature also does not help the situation. I actually dreaded going to see her as she has been just as rude 3 years ago with the birth of my son. Clearly she wasn't just having a bad day- she is downright offensive. Also"