1 reviews | Active since Aug 2012
Shocking St Augustines/ False advice
My mother whom has no idea as to what my medical aid is like or how fussy KeyCare is with what hospital I can go to RUSHED ME in a panic to the closest hospital being St Aug cause I couldn't breathe and had terrible Pains. SHOBA from reception didn't inform my mom that KeyCare patients needed to be taken to life instead he carried on with the process ST AUGUSTINES **** to my mother saying it had been authorised for admission mean time it was declined and now I am owing R4000. They said my dr was dawood which Dawood said he didn't even see me and the trauma drs false diagnosed me as I have just been for a emergency Gall Bladder opp in entebeni. I would just like to say that ST AUGUSTINES HAS ABSOLUTE ***** WORKING FOR THEM!!! <br> I was in agony and they should have stabilized me and transferred me but just because the staff is so pathetically useless im in debt with a bill of R4000. <br> How can they miss direct my mom? then the DR that supposedly saw me isn't the right DR and then they miss diagnose me but I have just had a gall bladder opp for the pain I was getting then. and SHOBA HAS THE CHEEK TO DO this. Train your staff for emergencies
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Best regards,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Best regards,
