Shocking service delivery

To date we have not received any communication from management after emailing through details of our horrible experiences as they requested. this was sent on the 10/02/16 and we were assured that the relevant management team would be in contact and we have not had any response as yet. This is highly unacceptable considering the extremely poor service received from some of the nurses who were rude and unhelpful, with absolutely no compassion or empathy, leaving a new mum in tears after a horrible experience and taunting her for not having enough milk for her newborn baby admitted to the NICU. Another nurse in the labour ward also did not call the anaesthetist on time and gave him incorrect information, resulting in him not arriving when requested (the gynae had to call him again personally to relay the request after which he arrived to administer an epidural) and further to that the same nurse was so arrogant and rude to the patient asking her 'what are you shaking for, you already got the epidural'. Besides these highly shocking incidents, the incorrect patient file was used in the labour ward and the wrong details appeared on all stickers even after correcting them!Just appalling!