Shocking service by staff members

Morning all..I am absolutely shocked and disgusted by the service at St Augustine hospital.A friend of mine who is 9months pregnant and with a kidney infection is receiving the worst of treatment as it it.She was admitted last night.She requested a jug of water last night as she gets pretty thirsty during the night, and is still waiting for the miracle water this morning.Her bed remote to elevate the bed has not been working so she had quite an uncomfortable night with her aching back.Her bell has been rung several times to try and get the attention of nurses yet nobody has stepped in to assist her.No nurse has stepped in today to check if her baby is fine despite her being ill and the little one being a breach baby.The nurses keep walking in and out meeting every demand of the lady next to her , yet flatly ignoring her as though she is just a visitor not needing any supervision..She says a lady has just been brought in, and now the very amped nurses are all flocking her now and still ignoring her...What channels does one follow to reporting such treatment.She had to pull the drip out herself because it had been two hours since it finished and nobody had taken it out..I'd go int